We hire our team from all over the world on a strictly remote basis. We can instead arrange a video consultation via FaceTime or Zoom.
I’d like to arrange a meeting to discuss my website
We hire our team from all over the world on a strictly remote basis. We can instead arrange a video consultation via FaceTime or Zoom.
Will I get progress updates of my website?
You’ll receive a preview of your website with notes for approval within 1-2 weeks of your project. Thereafter you’ll be able to provide feedback and make changes. We thank you in advance for your patience & trust in our expert process.
Are there any additional costs?
You’ll be required to pay an annual renewal fee for your domain. We’ll notify you beforehand when the yearly renewal fee is almost due. Additional costs may come in the form of plugins depending on the features you need on the website.
How do I make updates to my website?
Once your website is complete and fully paid for, you’ll receive a series of tutorials with instructions on how to update your products, put items on sale, remove products and add new ones.
How long does it take to design a website
Between 2-3 weeks or longer for more extensive projects.
What payment methods can I offer on my online store?
The list is endless but it does depend on what currencies your store is operating in and what country you’re residing in. Some of the main payment methods and gateways are:
Direct Bank Transfers
At checkout, your clients will automatically be allocated an order number and your banking details to make payment. They’ll be directed to send proof of payment to your email address or phone number. They’ll receive a reminder email with their order details and your payment instructions and you’ll receive a similar notification email with their order number and their billing and shipping details.
PayPal
Clients all over the world will be able to pay in multiple currencies using their PayPal balance or with a credit or debit card linked to their PayPal account. Unfortunately, PayPal does not yet offer support for transactions made in certain currencies including most African currencies. If you’re residing in a country that trades in a currency not supported by PayPal, you may still be able to accept payments on your website using PayPal. You’ll need a registered PayPal Business account in order for us to integrate this payment gateway into your site.
PayFast is a leading online payment processing solution in South Africa. They enable easy, secure and instant transfers of money to online merchants via credit and debit cards, instant EFT’s, Mobicred and more. You’ll need a registered PayFast Business account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one- note that your business must be officially registered.
If Stripe is supported in your country, you’ll be able to accept payments from countries across the world using credit cards and various other payment methods. You’ll need a registered Stripe account in order for us to integrate this payment gateway into your site. You can contact them directly to find out if you qualify for one.
Can you manage the website for me?
Absolutely. For clients who simply don’t have the time to manage their own websites, we offer website update packages. All you have to do is visit our website and add one of our “website update” packages to your cart depending on your requirements.
How do I make updates to my site?
Once your website is complete and fully paid for, you’ll receive a series of tutorials with instructions on how to update your products, put items on sale, remove products and add new ones.
We’ve found that these processes are not too difficult to grasp for the majority of our clients but if you’d like some advance insight on the complexity levels and time requirements, you can Google “adding simple products with woocommerce”.
How long will it take to design my site?
It takes roughly 2 weeks for websites with no e-commerce stores and between 2-3 weeks for e-commerce, simple bookings, websites. Please factor in the time for submissions, revision rounds and time taken to communicate feedback.
Allow between 3-6 weeks for more customized or complex projects such as e-learning websites, large catalogue websites.
Are there any additional costs for hosting and domains?
You’ll be required to pay an annual renewal fee for your domain. We’ll notify you beforehand when the yearly renewal fee is almost due. Failure to make annual payment for the renewal of your domain could result in its expiration.
Do you offer website hosting and domain management?
Yes, we do. If you choose to let us handle your domain management and website hosting, we’ll complete the necessary registrations with the proper authorities and pay the fees on your behalf. If you haven’t yet found a hosting solution then look no further. We offer a free domain, domain management and free web and email hosting for a year in each of our web design packages.
What is a domain and why do I need one?
To put it simply, a domain name refers to the name of a website/ the name that forms part of the “URL” that people will type into their search bars in order to be directed to your website. This will typically be the name of your brand/ your business and can also be used as the basis to create email addresses for your brand. For example, if you were to purchase the domain “yourbrand.co.za”, it can be used for your website (www.yourbrand.co.za) and email addresses ([email protected]). Our domain is designgoddess.co.za and we use it for all of our email accounts like [email protected].
Pretty simple, right?
Now for the hosting aspect. Web hosting refers to the service that makes your website accessible on the World Wide Web. Typically, web hosting services will be purchased from the same company from which you’ve registered your domain.
And yes, both of these are completely necessary for us to create your website.
What content do I need for a website?
All information must be provided in text format (copy & paste friendly, no screenshots of text please) sent via email within 4 days of making payment to avoid project delays. We strongly advise you prepare this information before placing an order.
I recieved an email from Afrihost, Cpanel or Webmail regarding my domain. What do I do?
Please do not respond to any emails claiming to be from our hosting company or email provider.
Please note:
1. When we register your domain on your behalf, there is no chance that Afrihost, Cpanel or Webmail will contact you regarding your domain, website or email account. This is for security reasons: they’re not permitted to discuss details regarding our account with anyone other than through our registered contact details. This means that they will never contact you unless we’ve expressly given them permission to.
2. Check the actual email address. If you’re unsure, try inputting the email address into Google to find out if the email contacting you is the same as the official domain of the company.
3. Emails claiming that your account has been hacked, that your domain is due for renewal/ about to expire or that you need to login to verify your account are most likely a scam.
I don’t have images for my website. What can I do?
Stock images: You can try purchasing stock images from popular image databases like Getty images , Shutterstock or Adobe
Free image databases like Pexels , Unsplash and Canva are also great resources!
Mockups: For certain small products like cosmetics, food and beverage packaging and appearal, we can create mockups that mimick your products
AI: Whilst most ai image generators are still evolving, ai, when used correctly can be an invaluable resource. Try HotPot image generator , our choice of free image generator . Midjourney and Microsoft Designer’s Image Creator are the overall most reliable.
Can I start my e-commerce website without any product pictures or stock images?
Unfortunately not. We cannot begin a website without any content/ media as well as an idea of how your business will operate online . We advise that you only begin the order process once you have your products in hand and have received your product images or stock images, established prices, your company policies and shipping methods etc.
If you’re based in South Africa, our Picture Partners can assist you with with photography or we can assist you with product mockups.
What content do I need for a website?
All information must be provided in text format (copy & paste friendly, no screenshots of text please) sent via email within 4 days of making payment to avoid project delays. We strongly advise you prepare this information before placing an order.
I’d prefer to meet face-to-face to discuss my project, is that possible?
Unfortunately not. We hire our team from all over the world on a strictly remote basis. We can instead arrange a video consultation via FaceTime or Zoom.
Can I make a partial payment?
For design orders over R2000, you’ll automatically receive the option to make a 50% deposit. For orders of less than R2000, full payment is required upfront.
What payment methods are accepted?
Only methods available in your country will be visible to you at checkout.
Direct Bank Transfer or EFT
Payments can be made directly into our FNB Bank account.
Happy Pay
Buy Now, Pay Later in interest free installments.
PayPal
You can checkout using PayPal or request our PayPal Me link.
Accepted currencies are US dollar (USD), Australian dollar (AUD), Brazilian real (BRL), British pound (GBP), Canadian dollar (CAD) and Euro (EUR)
Payfast
Checkout using funds from your bank account with PayFast’s 100% secure Instant EFT payment method.
Accepted currencies are South African Rand (ZAR)
What services can my VA assist me with?
How are payments handled?
Once we’ve established the amount of hours required for your project, we’ll issue you an invoice which is to be paid in advance and in full before our VA’s begin with your projects.
How do you track hours?
We use project management software to track time and provide you with a weekly report detailing the time spent on each task.
Is it possible to meet my VA in person?
Unfortunately not. We only operate remotely and strictly conduct our services virtually.
What happens if my project requires more hours than initially agreed upon?
Our initial screening proccess will help us get an idea of how many hours are required for your project. If additional hours are required, we’ll notify and invoice you before proceeding.
If I don’t use all my hours, can I transfer them to the next month?
Unfortunately, hours are non-transferable and “expire” after the given time period in your contract.
Will my hours be used consecutively?
For projects of less than 5 hours, yes. For clients utilizing more hours, the hours will be broken down across several days- a timeframe that will be agreed upon contractually ahead of time.
Can I choose my VA?
We assign your virtual assistant(s) after an initial consultation based on your needs and their skillset and experience,
What hours does my virtual assistant work?
Your VA will complete tasks that need to be conducted during office hours between 09:00-17:00 CAT (UTC+02:00).
We also offer an after hour rate for those tasks that need to be completed outside of office hours.
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General, inquiries & sales: [email protected]
Graphic & Website design: [email protected]
Administrative Support: [email protected]
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We know how essential effective branding can be to the growth of your business. We’ll send you a 15% off voucher to ease the burden of this essential expense.
*This discount code applies to graphic & website design packages only. It is not applicable for branded products, social media management or virtual assistance.